All communication regarding warranty exchanges must be initiated through our e-mail firstname.lastname@example.org. We do not communicate regarding returns via social media, phone calls, or visitors.
For purchases made in our web store and from our select partners, our warranty covers workmanship and manufacturer defects from date of purchase for six months. We are not responsible for any customer shipping costs associated with an exchange. We are responsible for the cost of returning the item to you.
To initiate the return process, please send us a detailed e-mail with the following information:
- Receipt/Proof of purchase, and the item code indicated on the device.
- Please let us know how and when the problem happens.
- Let us know what steps you have taken to solve the problem.
- Include a clear photo or video detailing the problem. Please make sure the photos and videos are focused and taken from reasonable distance in adequate lighting.
We work with distributors internationally who are responsible for warranty in each of their respective regions. We cannot warranty products that were purchased from overseas sellers. For example, we will not warranty/exchange products purchased and shipped directly from China.